FAQs
Ordering & Shipping
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Do you ship internationally?
Yes — we ship worldwide from Australia. Learn more about international delivery options and timeframes here.
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How long will my order take to arrive?
Delivery times vary by country. For most international destinations, please allow 7 to 15 business days. Delivery times for Australia - 3 to 6 business days.
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How much does international shipping cost?
Shipping costs are calculated at checkout based on your location and order weight. Free shipping on orders over $50AUD
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Will I have to pay customs duties or import taxes?
Depending on your country’s regulations, you may be charged customs duties or local taxes upon delivery. These are the responsibility of the buyer.
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How can I track my order?
Once your order is dispatched, you will receive a tracking number via email to monitor your shipment in real time.
Product Quality & Safety
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Are your vitamins made in Australia?
Yes — all of our products are proudly made in Australia under strict TGA (Therapeutic Goods Administration) regulations.
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Are your products safe and tested?
Absolutely. Every batch is tested for purity, potency, and safety, and manufactured in a GMP-certified facility.
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Are your vitamins vegan, gluten-free, or allergen-free?
Please refer to each product’s description for specific dietary information. Many of our products are allergen-friendly.
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Do your products comply with international regulations?
Our vitamins comply with Australian regulations, which are among the world’s strictest. However, please check with your country’s supplement laws before purchasing.
Returns & Refunds
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What is your return policy?
We offer a [30]-day return policy on all unopened products. Please see our full return policy here.
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What if my product arrives damaged or incorrect?
Contact us within 7 days of receiving your order with a photo and we’ll make it right.
Payment & Security
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What payment methods do you accept?
We accept all major credit/debit cards, PayPal, Apple Pay, and international bank cards.
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Is my payment information secure?
Yes — our site uses SSL encryption and secure payment gateways to protect your personal data.
International Concerns
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Do you offer translations or support in other languages?
Yes. If you require further assistance - please reach out via email - support@ozvite.com
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Are there restrictions on what I can order in my country?
Some countries restrict certain supplements. Please check your local regulations before ordering.
Business Transparency
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Where are you located?
We operate from Adelaide, South Australia. Products are dispatched from a licensed Australian pharmacy. See our terms and conditions for relevant business registration and address here
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Can I trust your products and business?
We’ve been operating in the Australian healthcare industry for over 25 years, and we pride ourselves on transparency, trust, and quality.